For the purpose of managing customer information, promptly detect serious quality safety problems and prevent recurrence of the same kind of problems, TAIYO YUDEN has established "PL operation provisions".
In order to report serious quality problems to chief executives promptly and correctly, TAIYO YUDEN has established "standards on product safety management" and "initial response to complaints on automotive products".
While responding to the customers promptly, the quality assurance headquarter and quality assurance departments of all divisions, in collaboration with each involved department, shall strive for prompt complaints detection, and prevention of future occurrence or recurrence.
TAIYO YUDEN has established “Operational provision on Product Liability(PL)”, in which specific activities related to each department are provided on the four items below. According to them, we shall prevent Product Liability(PL) incidents, which cause damage to our customers' life and property due to using the products which are produced and sold by TAIYO YUDEN. Thus, we shall provide highly safe products.
- Activities for ensuring product safety
- Activities for handling PL incidents and preventing expansion and recurrence
- Activities for preventing PL risks
- Activities for enlightening and advertising PLP, and site audit on PLP activities status